Pošti Slovenije srebrna nagrada za kakovost hitre pošte
V katarski Dohi že od 24. septembra poteka 25. kongres Svetovne poštne zveze, na katerem je Pošta Slovenije za preteklo leto prejela srebrno nagrado za zagotavljanje kakovosti v okviru EMS-kooperative. Nagrado je iz rok generalnega direktorja Svetovne poštne zveze Eduarda Dayana prevzel direktor področja mednarodnih odnosov pri Pošti Marjan Osvald.
EMS-kooperativa je interesno združenje poštnih operaterjev pri Svetovni poštni zvezi, katerega članica je tudi Pošta Slovenije. Člani kooperative so zavezani, da EMS-pošiljke, ki jih prejmejo od drugih članic, kar najhitreje vročijo.
Standardi kakovosti so izredno visoki, saj je treba 95 odstotkov pošiljk vročiti naslednji dan po prispetju v naslovno državo. To pa ni edina zahteva, ki jo je treba izpolniti. Med pomembnejšimi so še skeniranje pošiljk ob prispetju, sledenje, pravočasna elektronska izmenjava statusov pošiljk ter zanesljivost, odzivnost in učinkovitost klicnega centra.
Nagrada “Silver Level” pomeni, da je Pošta Slovenije v vseh 12 mesecih preteklega leta zagotavljala predpisane standarde kakovosti.
Poleg slovenske pošte so nagrado v srebrni kategoriji prejela še podjetja iz Barbadosa, Belizeja, Brazilije, Grčije, Italije, Kazahstana, Latvije, Maldivov, Moldavije, Nizozemske, Norveške, Poljske, Švedske, Švice, Tajske, ZDA in Urugvaja.
Kongres Svetovne poštne zveze poteka vsake štiri leta in je najvišji organ omenjene organizacije, ki je specializirana agencija Organizacije Združenih narodov. Naslednji kongres Svetovne poštne zveze bo leta 2016 gostila Turčija.
V sredo so sicer na kongresu izvolili tudi novega generalnega direktorja Svetovne poštne zveze, Kenijca Bisharja A. Husseina, ki bo štiriletni mandat nastopil januarja 2013.(sta)
V katarski Dohi že od 24. septembra poteka 25. kongres Svetovne poštne zveze, na katerem je Pošta Slovenije za preteklo leto prejela srebrno nagrado za zagotavljanje kakovosti v okviru EMS-kooperative.
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